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What You Agree To When You Use bdt88bd

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from bKash deposits to Nagad and Rocket withdrawals, account security, and how disputes are handled.

Account holder responsibilitiesbKash, Nagad, Rocket payment rulesWithdrawal and verification stepsAccount suspension conditionsRegion and eligibility notice
bdt88bd What You Agree To When You Use bdt88bd
TERMS QUERY CONTACTS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you have a question about how a specific condition applies to your account — for example, a pending Nagad withdrawal or a verification hold — our support team is the right first contact. Raise your query through the channel that suits you, and include your account reference so we can respond with specifics rather than a general answer.

Team online

Live Chat

Start a chat session from the account dashboard. Share your account reference and the specific term you are asking about for a faster, more precise answer.

Email Support

Send your query to our support address with your account ID in the subject line. We respond to terms-related questions in the order they are received.

Help Centre

The Help Centre carries a searchable set of policy articles. It is the quickest route if your question is about standard account rules or payment conditions.

ACCOUNT INTEGRITY MEASURES

How We Protect Your Account Under These Terms

Our approach to account security is built around the same local payment rails you already use. Because bKash, Nagad and Rocket transactions are tied to verified mobile numbers in Bangladesh, any deposit or withdrawal request that does not match the number on file triggers a manual review. That friction is intentional — it keeps your wallet safer. We retain transaction records for as long as is necessary to resolve disputes and comply with applicable rules in eligible regions.

Identity Verification Withdrawal requests are checked against the account name and payment number on file. A mismatch with your bKash, Nagad or Rocket detail pauses the request until resolved.
Data Retention We keep account and transaction records for the period required to settle disputes and meet applicable obligations in regions where the platform is accessed.
Cookie and Session Policy Session cookies keep your account logged in on mobile. Persistent cookies remember your preferred payment method so you do not re-enter it on each visit.
Request a Change To update the mobile number linked to your bKash or Nagad wallet, contact support with your account ID and the new verified number before your next withdrawal.

Frequently Asked Questions About These Terms

The questions below cover what we hear most often from account holders in Bangladesh — especially around payment conditions, account access, and what happens if something goes wrong. If your question is not here, live chat is the quickest route to a specific answer.

Access and specific conditions depend on your location and local law. Eligibility is assessed at the point of account creation and may change if local rules change in your region.

No. Your account wallet must be funded from a bKash, Nagad or Rocket number registered in your own name. Third-party payment sources breach these terms and may result in account suspension.

Funds in your wallet at the time of suspension are held pending review. Once the review is complete, we act according to the outcome — including returning cleared funds where the terms allow.

We post the updated version on this page with a date stamp. Continuing to use your account after the posted date means you accept the revised terms as they stand.

Contact support through live chat or email with your account ID and the detail you need corrected — such as the mobile number linked to your Rocket or Nagad wallet.

Sharing your account, using payment methods not in your name, providing false identity information, or attempting to manipulate account balances are all considered breaches under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.